Orders are typically processed within 24 hours.

Orders placed on weekends or public holidays will be processed the next business day.

Once your order has been shipped, you will receive tracking information via email.

Delivery times vary depending on destination.

* Spain: 1–3 business days
* European Union: 3–7 business days

Please note that delivery times are estimates and may vary due to customs processing or carrier delays.

Shipping costs are calculated based on the delivery destination.

Spain

Standard shipping: €5.90
Free shipping on orders over €150

Austria, France, Germany, Italy, Luxembourg, Portugal

Standard shipping: €8.90
Free shipping on orders over €150

Denmark, Sweden

Standard shipping: €12.90
Free shipping on orders over €200

Finland, Czech Republic, Ireland, Lithuania, Netherlands, Poland

Standard shipping: €14.90
Free shipping on orders over €200

Belgium, Bulgaria, Croatia, Estonia, Greece, Hungary, Romania, Slovakia, Slovenia

Standard shipping: €16.90
Free shipping on orders over €200

All orders shipped within the European Union are delivered without additional customs duties or import taxes.

Customers outside the EU may be subject to local customs regulations depending on their country.

Please ensure that your shipping address is correct before completing your order.

Nova Cartridge is not responsible for orders shipped to incorrectly provided addresses.

If you notice an error in your address, please contact us immediately at:

support@novacartridge.com

If your order appears delayed beyond the estimated delivery time, please contact us with your order number.

We will investigate the shipment with the carrier and assist you in resolving the issue.

If your package arrives visibly damaged, please contact us within 48 hours of delivery.

Include photos of:

* The outer packaging
* The damaged product
* The shipping label

We will review the case and provide a suitable resolution.